Terms of Sale

Any service ordered to Bordeaux Personal Chauffeur company drives the acceptance of the general terms below, those ones being fully part of the transport contract signed between the different party.


Our transport rates are given with VAT, including the vehicle, the driver, the fuel, the insurance for the transported persons. Tolls and car park costs, non-expected initially in the trip stay at the client charge. Given rate corresponds to a price per vehicle, whatever the number of passengers would be: from 1 to 3 for the sedan and from 4 to 7 persons for the minivan.


On receipt of your request, we send you a quotation corresponding to the received elements. In order to confirm the service, the quotation has to be sent by email or postmail, dated, signed and stamped, with the mention « Agreed and Accepted ». The vehicle booking is only firmly confirmed on receipt of a valid credit card number (+exp. date) and a deposit corresponding to 50% of the quotation amount or regulation of this entire quote.


The costs charged on the expected amount are as follow :
• Less than 24 hours before, 100%
• 24 hours before, 50%
• 72 hours before, 30%
• More than 72 hours before, 0%


The service is valid for once only. If the client is not present at the pick-up place, the service would be definitively lost and may not be paid back. Any waiting time, beyond a franchise of 1 hour will be billed according to the hourly base mentioned in our rate grid. Any started extra hour is entirely billed. Any damage caused inside the vehicle is also chargeable. Smoking is not permitted within our vehicles. Fastening the seatbelt is compulsory.


Our invoices may be paid prior (prepayment) or on completion (cash) of the service(s), according to our conditions. We do accept payment by wire transfer, cash and credit card (VISA, MasterCard).


Bordeaux Personal Chauffeur may not be responsible on delayed transport beyond control : blocked road, bridge closed to traffic, deversions, flooded road, traffic jam, weather conditions, terrorist attack, intervention on the roadway by the police, the Customs, the firemen, etc. (non-limitative list). In case of vehicle downtime during a service, caused by a mechanical failure, an accident or a damage (theft, wear and tear), Bordeaux Personal Chauffeur will ensure the service continuity, either with one of its vehicles, or with a chartered vehicle from another company. In any case the ordering party will be noticed.


Our driver responsibility is engaged during the vehicle hiring period. They must comply with and ensure compliance with the legislation in force. The social and transportation legislation respect is of utmost importance. The drivers must respect the speed limits, the driving time and their rest time. Under no circumstances, the client may require traffic law infractions from the driver. They may not be forced to do driving overtime or see stop or rest time refused while required to that legislation respect.


Any complaint beyond the legal limitation delay will not be accepted. In case of litigation, the Commercial Court is the only one to be competent in the matter.